"From self-service to AI-assisted service: A mixed-method study of IT ..."

Antino Kim, Agrim Sachdeva, Alan R. Dennis (2025)

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DOI: 10.1016/J.IJINFOMGT.2025.102938

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type: Journal Article

metadata version: 2025-07-02

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Antino Kim, Agrim Sachdeva, Alan R. Dennis:
From self-service to AI-assisted service: A mixed-method study of IT support service provision using search tools and chatbots. Int. J. Inf. Manag. 84: 102938 (2025)

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