"Making a case for speech analytics to improve customer service quality: ..."

Scott Scheidt, Q. B. Chung (2019)

> Home

Details and statistics

DOI: 10.1016/J.IJINFOMGT.2018.01.002

access: closed

type: Journal Article

metadata version: 2020-03-16

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/ijinfoman/ScheidtC19
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/ijinfoman/ScheidtC19
Scott Scheidt, Q. B. Chung:
Making a case for speech analytics to improve customer service quality: Vision, implementation, and evaluation. Int. J. Inf. Manag. 45: 223-232 (2019)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.