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"Assessing customer satisfaction in parcel delivery industry: an empirical ..."
Bingguang Li, Michael W. Riley, Chang-tseh Hsieh (2004)
- Bingguang Li, Michael W. Riley, Chang-tseh Hsieh:
Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers. Int. J. Serv. Stand. 1(2): 172-192 (2004)
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