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"Service Blueprinting as a Failure Elimination Tool in the Case of ..."

Pirjo Yli-Viitala, Jari Kuusisto, Kyrill Meyer (2010)

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DOI: 10.4018/JSSMET.2010100103

access: closed

type: Journal Article

metadata version: 2020-07-09

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Pirjo Yli-Viitala, Jari Kuusisto, Kyrill Meyer:
Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services. Int. J. Serv. Sci. Manag. Eng. Technol. 1(4): 22-34 (2010)

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