"A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRs."

Bernhard Suhm, Pat Peterson (2002)

> Home

Details and statistics

DOI: 10.1023/A%3A1013674413897

access: closed

type: Journal Article

metadata version: 2020-06-08

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/ijst/SuhmP02
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/ijst/SuhmP02
Bernhard Suhm, Pat Peterson:
A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRs. Int. J. Speech Technol. 5(1): 23-37 (2002)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.