"Long and short-term effects of customisation on the service operations ..."

Daniel Arias-Aranda, María José Álvarez Gil (2004)

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DOI: 10.1504/IJSTM.2004.004298

access: closed

type: Journal Article

metadata version: 2020-10-28

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Daniel Arias-Aranda, María José Álvarez Gil:
Long and short-term effects of customisation on the service operations strategy. Int. J. Serv. Technol. Manag. 5(3): 233-246 (2004)

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