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"The role of Information Technology in service innovation in the two ..."

Adnan Ozyilmaz, Daniel Berg (2009)

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DOI: 10.1504/IJSTM.2009.024092

access: closed

type: Journal Article

metadata version: 2020-07-30

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Adnan Ozyilmaz, Daniel Berg:
The role of Information Technology in service innovation in the two different quadrants of the service-process matrix. Int. J. Serv. Technol. Manag. 11(3): 247-271 (2009)

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