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"Managing commitment to customer in the public sector: highlight the role ..."

Pascal Paillé, Denis Morin, François Grima (2011)

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DOI: 10.1504/IJSTM.2011.044361

access: closed

type: Journal Article

metadata version: 2020-07-30

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Pascal Paillé, Denis Morin, François Grima:
Managing commitment to customer in the public sector: highlight the role of the supervisor. Int. J. Serv. Technol. Manag. 16(3/4): 298-317 (2011)

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