"The effect of service guarantee strength on service quality of online ..."

Hong Peng, Wei Jiang, Ruihuan Su (2016)

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DOI: 10.1504/IJSTM.2016.077654

access: closed

type: Journal Article

metadata version: 2020-07-30

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Hong Peng, Wei Jiang, Ruihuan Su:
The effect of service guarantee strength on service quality of online merchants. Int. J. Serv. Technol. Manag. 22(1/2): 4-17 (2016)

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