"Quantitative models for service quality strategy implementation."

Ying Su, Jie Peng, Zhanming Jin (2010)

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DOI: 10.1504/IJSTM.2010.034326

access: closed

type: Journal Article

metadata version: 2020-07-30

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Ying Su, Jie Peng, Zhanming Jin:
Quantitative models for service quality strategy implementation. Int. J. Serv. Technol. Manag. 14(2/3): 163-187 (2010)

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