"Remote Channel Customer Contact Strategies for Complaint Update Messages."

Gary Douglas, Hazel Morton, Mervyn A. Jack (2012)

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DOI: 10.4018/JTHI.2012040103

access: closed

type: Journal Article

metadata version: 2020-08-25

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Gary Douglas, Hazel Morton, Mervyn A. Jack:
Remote Channel Customer Contact Strategies for Complaint Update Messages. Int. J. Technol. Hum. Interact. 8(2): 43-55 (2012)

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