"A comparison study of customer satisfaction between the UPS and FedEx: An ..."

Bingguang Li et al. (2006)

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DOI: 10.1108/02635570610649844

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type: Journal Article

metadata version: 2020-04-25

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Bingguang Li, Michael W. Riley, Binshan Lin, Ershi Qi:
A comparison study of customer satisfaction between the UPS and FedEx: An empirical study among university customers. Ind. Manag. Data Syst. 106(2): 182-199 (2006)

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