"Delay announcements for call centers with hyperexponential patience modeling."

Miao Yu et al. (2017)

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DOI: 10.1108/IMDS-07-2016-0254

access: closed

type: Journal Article

metadata version: 2021-07-25

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Miao Yu, Jun Gong, Jiafu Tang, Fanwen Kong:
Delay announcements for call centers with hyperexponential patience modeling. Ind. Manag. Data Syst. 117(6): 1037-1057 (2017)

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