"SPRINT: Optimization of Staff Management for Desk Customer Relations ..."

Daniele Vigo et al. (2014)

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DOI: 10.1287/INTE.2014.0763

access: closed

type: Journal Article

metadata version: 2017-06-06

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Daniele Vigo, Claudio Caremi, Angelo Gordini, Sandro Bosso, Giuseppe D'Aleo, Beatrice Beleggia:
SPRINT: Optimization of Staff Management for Desk Customer Relations Services at Hera. Interfaces 44(5): 461-479 (2014)

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