"Comparing consumer complaint responses to online and offline environment."

Chiao-Chen Chang, Yang-Chieh Chin (2011)

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DOI: 10.1108/10662241111123720

access: closed

type: Journal Article

metadata version: 2020-03-04

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Chiao-Chen Chang, Yang-Chieh Chin:
Comparing consumer complaint responses to online and offline environment. Internet Res. 21(2): 124-137 (2011)

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