"The golden zone of AI's emotional expression in frontline chatbot ..."

Qian Chen et al. (2025)

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DOI: 10.1108/INTR-07-2023-0551

access: closed

type: Journal Article

metadata version: 2025-06-12

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Qian Chen, Yeming Gong, Yaobin Lu, Xin (Robert) Luo:
The golden zone of AI's emotional expression in frontline chatbot service failures. Internet Res. 35(3): 1065-1103 (2025)

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