"Understanding automated conversational agent as a decision aid: matching ..."

Jengchung Victor Chen, Huyen Thi Le, Sinh Thi Thu Tran (2021)

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DOI: 10.1108/INTR-11-2019-0447

access: closed

type: Journal Article

metadata version: 2021-09-20

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Jengchung Victor Chen, Huyen Thi Le, Sinh Thi Thu Tran:
Understanding automated conversational agent as a decision aid: matching agent's conversation with customer's shopping task. Internet Res. 31(4): 1376-1404 (2021)

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