"Exploring consumers' response to text-based chatbots in e-commerce: the ..."

Xusen Cheng et al. (2022)

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DOI: 10.1108/INTR-08-2020-0460

access: closed

type: Journal Article

metadata version: 2022-05-18

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  - https://dblp.org/rec/journals/intr/ChengBZGM22
Xusen Cheng, Ying Bao, Alex Zarifis, Wankun Gong, Jian Mou:
Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure. Internet Res. 32(2): 496-517 (2022)

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