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"The effect of channel quality inconsistency on the association between ..."
Chien Hsiang Liao, HsiuJu Rebecca Yen, Eldon Y. Li (2011)
- Chien Hsiang Liao, HsiuJu Rebecca Yen, Eldon Y. Li:
The effect of channel quality inconsistency on the association between e-service quality and customer relationships. Internet Res. 21(4): 458-478 (2011)
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