"Disconfirming user expectations of the online service experience: inferred ..."

Martin O'Neill, Christine Wright, Adrian Palmer (2003)

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DOI: 10.1108/10662240310488960

access: closed

type: Journal Article

metadata version: 2020-03-04

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Martin O'Neill, Christine Wright, Adrian Palmer:
Disconfirming user expectations of the online service experience: inferred versus direct disconfirmation modeling. Internet Res. 13(4): 281-296 (2003)

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