"Service Fairness and Customer Satisfaction in Internet Banking: Exploring ..."

Yu-Qian Zhu, Houn-Gee Chen (2012)

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DOI: 10.1108/10662241211251006

access: closed

type: Journal Article

metadata version: 2020-03-04

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Yu-Qian Zhu, Houn-Gee Chen:
Service Fairness and Customer Satisfaction in Internet Banking: Exploring the Mediating Effects of Trust and Customer Value. Internet Res. 22(4): 482-498 (2012)

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