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"Using Strategic Idleness to Improve Customer Service Experience in Service ..."

Opher Baron et al. (2014)

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DOI: 10.1287/OPRE.2013.1236

access: closed

type: Journal Article

metadata version: 2023-03-21

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Opher Baron, Oded Berman, Dmitry Krass, Jianfu Wang:
Using Strategic Idleness to Improve Customer Service Experience in Service Networks. Oper. Res. 62(1): 123-140 (2014)

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