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"Customer Learning in Call Centers from Previous Waiting Experiences."

Seyed Morteza Emadi, Jayashankar M. Swaminathan (2018)

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DOI: 10.1287/OPRE.2018.1738

access: closed

type: Journal Article

metadata version: 2020-03-31

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Seyed Morteza Emadi, Jayashankar M. Swaminathan:
Customer Learning in Call Centers from Previous Waiting Experiences. Oper. Res. 66(5): 1433-1456 (2018)

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