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"Analysing information behaviour in structured service encounters: a case ..."
Rong-Rong Chen, Yung-Hsiu Lin, Her-Kun Chang (2012)
- Rong-Rong Chen, Yung-Hsiu Lin, Her-Kun Chang:
Analysing information behaviour in structured service encounters: a case of call centre operations. Inf. Res. 17(2) (2012)
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