"The process map as an instrument to standardize processes: design and ..."

Bernd Heinrich et al. (2009)

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DOI: 10.1007/S10257-007-0064-Y

access: closed

type: Journal Article

metadata version: 2020-08-12

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Bernd Heinrich, Matthias Henneberger, Susanne Leist, Gregor Zellner:
The process map as an instrument to standardize processes: design and application at a financial service provider. Inf. Syst. E Bus. Manag. 7(1): 81-102 (2009)

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