"Moving beyond the direct impact of using CRM systems on frontline ..."

Renee Rui Chen et al. (2020)

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DOI: 10.1111/ISJ.12265

access: open

type: Journal Article

metadata version: 2025-01-19

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Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang, Zhuo Peng, Robert M. Davison:
Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Inf. Syst. J. 30(3): 458-491 (2020)

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