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"Service encounter thinklets: how to empower service agents to put value ..."

Tobias Giesbrecht, Gerhard Schwabe, Birgit Schenk (2017)

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DOI: 10.1111/ISJ.12099

access: closed

type: Journal Article

metadata version: 2023-09-30

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Tobias Giesbrecht, Gerhard Schwabe, Birgit Schenk:
Service encounter thinklets: how to empower service agents to put value co-creation into practice. Inf. Syst. J. 27(2): 171-196 (2017)

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