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"ISS-QUAL: A Measure of Service Quality for the Information Systems Function."
Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones (2013)
- Robert E. Miller, Bill C. Hardgrave, Thomas W. Jones:
ISS-QUAL: A Measure of Service Quality for the Information Systems Function. Inf. Syst. Manag. 30(3): 250-262 (2013)
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