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"Joint Product Improvement by Client and Customer Support Center: The Role ..."
Shantanu Bhattacharya, Alok Gupta, Sameer Hasija (2014)
- Shantanu Bhattacharya
, Alok Gupta
, Sameer Hasija:
Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination. Inf. Syst. Res. 25(1): 137-151 (2014)

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