"Measuring and Managing the Externality of Managerial Responses to Online ..."

Wei Chen et al. (2019)

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DOI: 10.1287/ISRE.2018.0781

access: closed

type: Journal Article

metadata version: 2022-11-15

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Wei Chen, Bin Gu, Qiang Ye, Kevin Xiaoguo Zhu:
Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews. Inf. Syst. Res. 30(1): 81-96 (2019)

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