"More Than a Bot? The Impact of Disclosing Human Involvement on Customer ..."

Ulrich Gnewuch et al. (2024)

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DOI: 10.1287/ISRE.2022.0152

access: closed

type: Journal Article

metadata version: 2024-10-22

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  - https://dblp.org/rec/journals/isr/GnewuchMHKM24
Ulrich Gnewuch, Stefan Morana, Oliver Hinz, Ralf Kellner, Alexander Maedche:
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents. Inf. Syst. Res. 35(3): 936-955 (2024)

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