"The Voice of the Customer: Managing Customer Care in Twitter."

Reza Mousavi, Monica S. Johar, Vijay S. Mookerjee (2020)

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DOI: 10.1287/ISRE.2019.0889

access: closed

type: Journal Article

metadata version: 2020-07-31

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Reza Mousavi, Monica S. Johar, Vijay S. Mookerjee:
The Voice of the Customer: Managing Customer Care in Twitter. Inf. Syst. Res. 31(2): 340-360 (2020)

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