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"Examining the role of social media influencers in service failure and ..."

Wilson Ozuem et al. (2024)

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DOI: 10.1108/ITP-05-2022-0371

access: closed

type: Journal Article

metadata version: 2024-08-12

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  - https://dblp.org/rec/journals/itp/OzuemWRHR24
Wilson Ozuem, Michelle Willis, Silvia Ranfagni, Kerry E. Howell, Serena Rovai:
Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views. Inf. Technol. People 37(5): 2035-2068 (2024)

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