"The contribution of information technology to call center productivity: An ..."

Frantz Rowe, Rolande Marciniak, Cécile Clergeau (2011)

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DOI: 10.1108/09593841111182278

access: closed

type: Journal Article

metadata version: 2020-03-13

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Frantz Rowe, Rolande Marciniak, Cécile Clergeau:
The contribution of information technology to call center productivity: An organizational design analysis. Inf. Technol. People 24(4): 336-361 (2011)

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