"When chatbots fail: exploring user coping following a chatbots-induced ..."

Ruby Wenjiao Zhang, Xiaoning Liang, Szu-Hsin Wu (2024)

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DOI: 10.1108/ITP-08-2023-0745

access: closed

type: Journal Article

metadata version: 2025-03-03

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Ruby Wenjiao Zhang, Xiaoning Liang, Szu-Hsin Wu:
When chatbots fail: exploring user coping following a chatbots-induced service failure. Inf. Technol. People 37(8): 175-195 (2024)

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