"Service-Level Agreements: Aligning Performance and Expectations."

James G. Potter, Hsiaosu Hsiung (2008)

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DOI: 10.1109/MITP.2008.132

access: closed

type: Journal Article

metadata version: 2020-03-12

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  - https://dblp.org/rec/journals/itpro/PotterH08
James G. Potter, Hsiaosu Hsiung:
Service-Level Agreements: Aligning Performance and Expectations. IT Prof. 10(6): 41-47 (2008)

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