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"The Effects of Service and Consumer Product Knowledge on Online Customer ..."
Jingjun Xu, Izak Benbasat, Ronald T. Cenfetelli (2011)
- Jingjun Xu
, Izak Benbasat, Ronald T. Cenfetelli:
The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty. J. Assoc. Inf. Syst. 12(11): 1 (2011)
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