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"Satisfiers and dissatisfiers: A two-factor model for website design and ..."
Ping Zhang, Gisela M. von Dran (2000)
- Ping Zhang, Gisela M. von Dran:
Satisfiers and dissatisfiers: A two-factor model for website design and evaluation. J. Am. Soc. Inf. Sci. 51(14): 1253-1268 (2000)
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