"The Role of Digital Service Encounters on Customers' Perceptions of Companies."

Kristina Heinonen (2008)

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DOI: 10.4018/JECO.2008040101

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type: Journal Article

metadata version: 2020-05-27

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Kristina Heinonen:
The Role of Digital Service Encounters on Customers' Perceptions of Companies. J. Electron. Commer. Organ. 6(2): 1-10 (2008)

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