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"CRM collaboration in financial services networks: a multi-case analysis."
Malte Geib, Lutz M. Kolbe, Walter Brenner (2006)
- Malte Geib, Lutz M. Kolbe, Walter Brenner:
CRM collaboration in financial services networks: a multi-case analysis. J. Enterp. Inf. Manag. 19(6): 591-607 (2006)
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