"Can customer satisfaction and dissatisfaction coexist? An issue of ..."

Aihui Chen et al. (2014)

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DOI: 10.1057/JIT.2013.26

access: closed

type: Journal Article

metadata version: 2024-07-15

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Aihui Chen, Yaobin Lu, Sumeet Gupta, Qi Xiaolin:
Can customer satisfaction and dissatisfaction coexist? An issue of telecommunication service in China. J. Inf. Technol. 29(3): 237-252 (2014)

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