"How does information technology-based service degradation influence ..."

Aggeliki Tsohou, Mikko T. Siponen, Mike Newman (2020)

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DOI: 10.1177/0268396219856019

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type: Journal Article

metadata version: 2025-11-02

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Aggeliki Tsohou, Mikko T. Siponen, Mike Newman:
How does information technology-based service degradation influence consumers' use of services? An information technology-based service degradation decision theory. J. Inf. Technol. 35(1): 2-24 (2020)

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