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"Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure ..."

Alexander Benlian, Marios Koufaris, Thomas Hess (2012)

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DOI: 10.2753/MIS0742-1222280303

access: closed

type: Journal Article

metadata version: 2022-06-23

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Alexander Benlian, Marios Koufaris, Thomas Hess:
Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance. J. Manag. Inf. Syst. 28(3): 85-126 (2012)

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