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"Does Active Service Intervention Drive More Complaints on Social Media? ..."
Shujing Sun, Yang Gao, Huaxia Rui (2021)
- Shujing Sun
, Yang Gao, Huaxia Rui:
Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness. J. Manag. Inf. Syst. 38(3): 579-611 (2021)
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