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"Does Active Service Intervention Drive More Complaints on Social Media? ..."

Shujing Sun, Yang Gao, Huaxia Rui (2021)

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DOI: 10.1080/07421222.2021.1958548

access: closed

type: Journal Article

metadata version: 2022-12-07

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Shujing Sun, Yang Gao, Huaxia Rui:
Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness. J. Manag. Inf. Syst. 38(3): 579-611 (2021)

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