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"Analysing communication in a complex service process: an application of ..."
P. G. Hancock, R. Raeside (2010)
- P. G. Hancock, R. Raeside:
Analysing communication in a complex service process: an application of social network analysis in the Scottish Prison Service. J. Oper. Res. Soc. 61(2): 265-274 (2010)
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