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"Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services."

Krishnan S. Anand, M. Fazil Paç, Senthil K. Veeraraghavan (2011)

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DOI: 10.1287/MNSC.1100.1250

access: closed

type: Journal Article

metadata version: 2020-06-30

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  - journals/mansci/AnandPV11
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  - https://dblp.org/rec/journals/mansci/AnandPV11
Krishnan S. Anand, M. Fazil Paç, Senthil K. Veeraraghavan:
Quality-Speed Conundrum: Trade-offs in Customer-Intensive Services. Manag. Sci. 57(1): 40-56 (2011)

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