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"The Customer May Not Always Be Right: Customer Compatibility and Service ..."

Ryan W. Buell, Dennis Campbell, Frances X. Frei (2021)

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DOI: 10.1287/MNSC.2020.3596

access: closed

type: Journal Article

metadata version: 2021-03-23

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Ryan W. Buell, Dennis Campbell, Frances X. Frei:
The Customer May Not Always Be Right: Customer Compatibility and Service Performance. Manag. Sci. 67(3): 1468-1488 (2021)

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