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"Impact of Workload on Service Time and Patient Safety: An Econometric ..."
Diwas Singh KC, Christian Terwiesch (2009)
- Diwas Singh KC, Christian Terwiesch:
Impact of Workload on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations. Manag. Sci. 55(9): 1486-1498 (2009)
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