"Cutting Corners and Working Overtime: Quality Erosion in the Service Industry."

Rogelio Oliva, John D. Sterman (2001)

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DOI: 10.1287/MNSC.47.7.894.9807

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type: Journal Article

metadata version: 2020-06-30

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Rogelio Oliva, John D. Sterman:
Cutting Corners and Working Overtime: Quality Erosion in the Service Industry. Manag. Sci. 47(7): 894-914 (2001)

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