"Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach."

Refik Soyer, M. Murat Tarimcilar (2008)

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DOI: 10.1287/MNSC.1070.0776

access: closed

type: Journal Article

metadata version: 2020-06-30

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Refik Soyer, M. Murat Tarimcilar:
Modeling and Analysis of Call Center Arrival Data: A Bayesian Approach. Manag. Sci. 54(2): 266-278 (2008)

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